This week I speak with blogger and former Head of Technology at The Guardian Nik Silver.
Nik has spent his career navigating the boundary between Tech teams and The Business. He shares his wisdom on how we can bridge the gap and his approach to leading interventions where communication has broken down.
- Start with a problem statement
- Listening with Clean Language
- The power of verbatim quotes
- Connecting coders to users
- Will AI replace programmers?
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