This week on Being Human, I take a deep dive into the cultural revolution led by Luke Kyte, Head of Operations at UK marketing firm Reddico. Luke is building a manager-less culture with stunning results. We talk:
– Dramatically elevating Reddico’s employee Net Promoter Score to a world-class 94
– Why you shouldn’t make your best performers managers
– How boss-free staff pick their own coach
– Their evolving manifesto that drives their transformation
– How to fire someone in a flat structure
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